Privacy Policy

1. Who we are

Kadhmah Company operates this website and is responsible for the personal data described in this policy. Questions or requests may be sent to info@kadhmah.com.kw or made by calling 1801044.

2. Personal data we collect

• Identity and contact data: name, telephone number, email address and organisation details.
• Order and delivery data: products, quantities, delivery address, order history and delivery instructions.
• Payment-related data: payment status, transaction reference and limited payment metadata. Complete card or bank credentials may be collected directly by the payment provider rather than Kadhmah.
• Account and communication data: account details, enquiries, complaints, returns and support records.
• Technical and usage data: IP address, browser and device information, cookies, page activity and security logs.

3. How we collect data

We collect data directly from you when you create an account, place an order, enter delivery details, contact us or exercise a legal right. We may also receive transaction and delivery information from payment, hosting, communications and logistics providers, and collect limited technical data automatically through the website.

4. Why we use personal data

• To process payment, accept, fulfil and deliver orders.
• To provide customer service and handle cancellations, returns, refunds and complaints.
• To verify transactions, prevent fraud and protect accounts and the website.
• To maintain business, accounting and legal records and comply with lawful requests.
• To operate, measure, troubleshoot and improve the website and customer experience.
• To send marketing only where permitted and with any notice or consent required by law. You may opt out of direct marketing at any time.

5. Lawful and fair processing

Kadhmah processes personal data only for identified, legitimate purposes and on a lawful basis, such as performing an order, complying with legal obligations, protecting legitimate business and security interests, or obtaining consent where required. We will not use personal data for an incompatible purpose without providing any required notice or obtaining any required consent.

6. Sharing personal data

We may share only the data reasonably needed with service providers that support payment processing, delivery, website hosting, cloud storage, communications, analytics, security, professional advice and customer support. We may also disclose data to competent government, regulatory or judicial authorities where required or permitted by law.

Service providers must handle data for authorised purposes and apply appropriate confidentiality and security measures. Where data is processed outside Kuwait, Kadhmah will apply the requirements and safeguards required by applicable law.

7. Cookies and similar technologies

The website may use essential cookies for sign-in, cart, checkout, security and language preferences. Analytics or marketing cookies will be used only in accordance with applicable notice and consent requirements. Browser settings may block some cookies, but essential website functions may then be unavailable.

8. Data retention

We keep personal data only for as long as reasonably necessary for the purpose collected, including order fulfilment, customer support, accounting, dispute handling, security and legal compliance. When no longer required, data will be securely deleted, anonymised or otherwise handled as required by law.

9. Security

Kadhmah uses appropriate organisational and technical measures designed to protect personal data against accidental or unlawful loss, alteration, unauthorised access, use or disclosure. No online system can be guaranteed completely secure, but we review safeguards and respond to suspected incidents in accordance with applicable requirements.

10. Your rights

Subject to applicable law and verification of identity, you may request information about processing, access to your personal data, correction of inaccurate data, deletion where legally available, or withdrawal of consent without affecting earlier lawful processing. You may also object to or opt out of direct marketing and submit a privacy complaint.

To make a request, email info@kadhmah.com.kw or call 1801044. We may request information necessary to verify identity and protect your data.

11. Children

The online shop is not intended for children to place orders independently. If a person lacks legal capacity to provide information or enter a purchase, a parent, guardian or other legally authorised person should act on their behalf.

12. Changes to this policy

We may update this policy to reflect changes in law, technology or business practices. The current version and update date will be published on this page. Material changes will be communicated where required.